Therapy & Coaching
In Waterloo & Across Ontario
Discover your path to healing
Inner Trailheads Counselling and Coaching Services provides in- person therapy in Waterloo and secure online therapy across Ontario for adults and teens 16+.
In-Person & Virtual Sessions
Therapy & Coaching
Personalised Approach For You
Your mental health is not a “life hack”
When you’re struggling with anxiety, stress, burnout, relationship challenges, grief, or the effects of trauma, it can feel like you’re simply trying to get through each day. You may feel overwhelmed, disconnected from yourself, or unsure how to move forward.
At Inner Trailheads, we offer therapy in Waterloo and online therapy across Ontario to help you understand what’s happening beneath the surface—not just manage symptoms. Together, we’ll help you reconnect with yourself, break free from patterns that keep you stuck, and create meaningful, lasting change.
Whether you’re seeking support for a difficult season, navigating a major life transition, healing from past experiences, or simply wanting to understand yourself more deeply, you don’t have to do it alone. Our team provides compassionate, evidence-based counselling in Waterloo and virtually across Ontario in a warm, non-judgmental space where healing can begin.
At Inner Trailheads, we offer counselling and coaching to help you build resilience, gain confidence, and feel more like yourself again.
If you’re ready to let go of what’s holding you back,
Therapy can help you:
- Understand and manage anxiety, depression, stress, and other mental health concerns.
- Build your self-worth and let go of the belief that you are not enough.
- Regulate emotions and reduce patterns of avoidance, numbing, or self- criticism (drinking, drugs, self-harm, over-eating, and other ways of avoiding painful emotions).
- Recover from burnout and create a healthier work-life balance.
- Build resilience: making it easier for you to pick yourself up when life knocks you down.
- Create and nurture healthy relationships with your partners, friends, family, and most importantly, yourself.
- Process grief, trauma, life transitions, and painful experiences at your own pace.
Step into the world with greater confidence, authenticity, and ease.
Inner Trailheads Counselling & Coaching Waterloo
Our Coaching & Counselling Services
Personalised therapy in Waterloo and online counselling across Ontario.
Individual Therapy (16+)
Therapy designed to provide personalised support for your mental well-being. Our experienced therapists offer a safe and compassionate space, empowering you to navigate life’s challenges and foster lasting positive change.
Coaching Services
Coaching offers a reflective space to reconnect with your strengths, values, and goals. Together, we can help you increase self-awareness, move out of autopilot, and make more intentional decisions in your life, relationships, or work.
Areas of Focus
Depression Treatment
Anxiety Therapy
Burnout & Stress Therapy
Grief & Loss Therapy
Relationship Therapy
Life Transitions Therapy
Self-Esteem Therapy
Trauma Therapy
Personal Development
Parent Therapy
Men's Mental Health
Women's Mental Health
EMDR Therapy + Intensives
IFS Therapy
Learn more about how Inner Trailheads Counselling & Coaching in Waterloo can support you.
Prepare, Experience, Integrate
Offering Psychedelic-Assisted Psychotherapy in Waterloo.
In partnership with Alethia Psychedelic Assisted Therapy
About Us
Why Work With Inner Trailheads Counselling & Coaching In Waterloo
Melissa Pyne, MSW, RSW
Founder, Clinical Director
Social Worker and Professional Coach
You have what you need to heal – we help you access it.
Many people come to therapy hoping for relief as quickly as possible. While symptom relief matters, lasting change often begins when we gently explore the deeper story behind your pain. Instead of asking, “What’s wrong with me?” therapy can help you understand your past, untangle the patterns that keep you stuck today, and build the life you want moving forward.
Your experiences shape your thoughts, emotions, relationships, and coping strategies. Some experiences can lead to beliefs such as “I am not enough,” “I don’t matter,” or “I am hard to love.” It makes sense that parts of you have learned to protect against that pain.
At Inner Trailheads, we meet those protective patterns with compassionate curiosity. Whether you’re meeting with one of our Waterloo therapists or connecting through online therapy across Ontario, we work with you at your pace and on your goals.
Together, we’ll help you understand the patterns that have been keeping you stuck so you can respond to life’s challenges with greater confidence, resilience, and choice. We believe you already have the capacity for growth and healing. Our role is to help you reconnect with it.
We’ll help match you with the right therapist.
Choosing the right therapist shouldn’t be a guessing game. Tell us a little about what you’re looking for, and we’ll recommend the therapist on our team who is the best fit for your goals, preferences, and needs. If you’d like, you can also book a free 15-minute consultation before getting started. We offer in-person therapy in Waterloo and virtual therapy across Ontario.
Our Values
Growth
Connection
Compassionate Curiosity
Therapists in Waterloo
Meet Our Social Workers & Therapists
Our Approach
How Our Therapy Works
No two individuals’ paths are the same. When we meet, it’s our job to listen to the journey that brought you here. Together we will define and develop a personalized plan to determine the path you need to create lasting change. We will work with you to take the steps to feeling and living better.
Inner Trailheads Counselling & Coaching Waterloo
Frequently Asked Questions
Do you offer online therapy across Ontario?
Yes. Inner Trailheads offers secure virtual counselling for clients located in Ontario. If you’re looking for an online therapist in Ontario, we’ll help match you with the clinician who best fits your goals, needs, and preferences, so you can access therapy from the comfort of home.
Do you offer in-person therapy in Waterloo?
Yes. We offer in-person counselling and coaching in Waterloo, as well as secure online therapy for clients across Ontario. Whether you’re looking for a therapist in Waterloo or prefer the convenience of virtual sessions, we’ll help you find the right therapist for your needs.
What are your rates and cancellation policy?
Our rates are $160-$200/hour.
In order to be respectful to the needs of other clients, we ask that you let your therapist know promptly if you are unable to attend an appointment. Appointments are in high demand, and a booked appointment is time that is scheduled for your exclusive use. Providing early cancellation gives us the opportunity to provide timely care to another client.
If it is necessary to cancel your scheduled appointment, we require you to either cancel it in your online schedule or email us at least 24 business hours in advance. Monday appointments must be cancelled by 12:00 pm noon on Friday, and appointments scheduled for the first day following a holiday must be cancelled by 12:00 pm noon on the last business day before the holiday. Appointments that are not cancelled within policy guidelines will incur a charge equivalent to the scheduled session’s full fee. Exceptions can be made for extenuating circumstances. Outstanding balances must be paid in full prior to rescheduling.
To cancel appointments, please email us at info@innertrailheads.com or sign in here.
Are your services covered by my extended health benefits?
Hopefully! A lot of benefit plans cover our services. Here’s what you need to look for: Masters of Social Work (MSW) or Registered Social Worker (RSW).
It can be helpful if you look into your benefit coverage before your first session so that you have an idea of how many sessions are covered. This information is helpful to share with your therapist as you are creating a plan for working together.
After each session, we will issue you an invoice with your therapist’s registration number that you can submit to your insurance company for reimbursement. If you don’t have coverage, you can hang onto your invoices as counselling provided by a Registered Social Worker (RSW) can be claimed as medical expense when filing your income tax returns.
What happens in my first session?
What should I look for in a therapist?
Choosing the right therapist for you is an important decision, which is why at Inner Trailheads we help match you with one of our highly skilled clinicians (and offer a free 15-minute consultation) to help you find the right fit.
With lots of options out there, there are three main criteria to keep in mind:
- Do you feel comfortable with this person? Could you see yourself sharing personal information with them? Therapeutic modalities aside, the relationship you have with your therapist will serve as the foundation for healing. So you want to be able to see yourself having a good relationship with them. The things that make you feel comfortable are truly personal–maybe you like someone who can use humour to lighten things up at the end of a session, maybe dropping a few F-bombs reminds you it is ok to speak unfiltered, or maybe the way they listen makes you feel really seen. Pay attention to these things, because they matter.
- Are they confident in what they are doing? A good therapist is more than a kind friend. They are highly trained and skilled in working with complex issues. You are welcome to ask them about their experience and training. A good therapist should be able to clearly communicate a plan for working together and collaborate with you to meet your goals.
- Have they done their own inner work? You might feel weird asking your therapist if they’ve been to therapy, but don’t. You want to work with someone who knows what it feels like to be in your chair. A therapist who has experienced their own healing will be able to relate to you with deeper compassion and understanding and will be better able to guide you in finding your path forward.
How long do I have to go to counselling? How often should I be coming?
Since there is no one-size-fits all approach to therapy, this is a tricky question to answer. Deciding how many sessions would be helpful really depends on your goals, your personal history and the other support systems in your life.
Some people may come for a couple of sessions to work through a specific issue that has come up in their lives. Therapy can be a helpful space to slow down and listen to your inner wisdom. Whereas other people will come to therapy with more complex issues and untangling those can take months or even years. The beauty of working with a therapist at Inner Trailheads is we will work with you for as long as you need, at a pace that best serves you.
Many people choose to start by meeting with their therapist on a weekly basis. This can be helpful as you are building momentum and getting to know your inner world. Or some people opt for biweekly appointments if that’s helpful to offset the cost or balance a busy schedule. We work with whatever schedule suits you best.
Do you work with children?
Kids are great! But working with them requires special training and a space set up just for kids. The therapists at Inner Trailheads work with older teens and adults (16+).
Do you offer crisis or drop-in services?
Unfortunately not. Inner Trailheads is not equipped to provide crisis support services.
If you are in crisis, please call Here 24/7 at 1-844-437-3247, or call 911 or visit the Emergency Department of the nearest hospital.
Get Started
We Make Getting Started Easy
New Clients
We are currently accepting NEW clients!
Complete the form and our team will be in touch to match you with one of our counsellors who are currently accepting new clients. Our team aims to respond to all messages within 1-2 business days (usually sooner!)
Have someone in mind? Let us know and we’ll make the connection.
Send Us A Message
Complete the form to help us find you a good fit. Calls or emails will be responded to within 1-2 business days.
*By submitting this form, you confirm you are the person listed above and are requesting to be contacted by Inner Trailheads Counselling and Coaching Services.
